Balbal

Support

If you can't find what you need, write to baris@barisdede.com

I lost my progress

Balbal has no accounts; your progress is stored on your device and backed up through Google Play Games (Android) or Game Center (iOS). If you moved to a new device, make sure you are signed in with the same Google or Apple account, then open the game — your progress should return on its own.

If it doesn't, write to us. Tell us which device you use and roughly what level you had reached.

How do I cancel my subscription

Subscriptions run through the store, so cancellation happens there too:

After cancelling you stay ad-free until the end of the period you paid for.

I paid but the ads are still there

First, close the game completely and reopen it. If that doesn't help, tap the Ad-free row in settings; your purchase is restored automatically. Make sure you are signed in with the same Apple or Google account — the subscription belongs to the account, not the device.

If it still doesn't work, write to us with the receipt from the store.

There are too many ads

A full-screen ad appears at the end of a level every few levels, and a banner sits at the bottom of the home screen. We never show an ad on the board screen. If you'd rather have none at all, the Ad-free subscription in settings removes every ad.

If you are seeing ads more often than that, it's a bug — please tell us.

I'm stuck on a level

The level ends when all four slots are full. You can empty the tray and carry on, or start again. There is one rule that keeps you out of trouble: don't fill the last slot with a tile you can't already match.

The three helpers at the bottom exist for this — Shuffle redeals the board, Hint shows a matching pair, Undo returns the last tile to the board.

Changing the language

Settings button at the top right › Language. The change applies immediately; no restart needed.

Does it work offline

Yes, the whole game works offline. Without a connection only ads and the cloud backup wait; nothing stops you from playing.

Turning off sound or vibration

Sound and vibration can be switched off separately in settings. The vibration row only appears if your device supports it.

I want my data deleted

Uninstalling the app deletes the on-device data. You can remove the cloud backup from your Google Play Games or Game Center account. To have analytics data deleted, write to baris@barisdede.com; details are in the privacy policy.

Reporting a bug

What helps: device model, OS version, game version (shown at the bottom of settings), which level you were on, and a screenshot if you can.