I lost my progress
Balbal keeps your progress in your Balbal account. The first three levels are playable without one; after that the game asks you to sign in with Google or Apple. Progress is saved to your device and to your account, so it follows you to a new device.
If you moved to a new device, sign in with the same Google or Apple account and open the game — your levels, boosters and achievements come back on their own.
If they don't, write to us. Tell us which device you use, which sign-in you used, and roughly what level you had reached.
How do I cancel my subscription
Subscriptions run through the store, so cancellation happens there too:
- iPhone / iPad: Settings › tap your name › Subscriptions › Balbal › Cancel Subscription
- Android: Google Play › your profile picture › Payments and subscriptions › Subscriptions › Balbal › Cancel
After cancelling you stay ad-free until the end of the period you paid for.
I paid but the ads are still there
First, close the game completely and reopen it. If that doesn't help, tap the Ad-free row in settings; your purchase is restored automatically. Make sure you are signed in with the same Apple or Google account — the subscription belongs to the account, not the device.
If it still doesn't work, write to us with the receipt from the store.
There are too many ads
A full-screen ad appears at the end of a level every few levels, and a banner sits at the bottom of the home screen. We never show an ad on the board screen. If you'd rather have none at all, the Ad-free subscription in settings removes every ad.
If you are seeing ads more often than that, it's a bug — please tell us.
I'm stuck on a level
The level ends when all four slots are full. You can empty the tray and carry on, or start again. There is one rule that keeps you out of trouble: don't fill the last slot with a tile you can't already match.
The three helpers at the bottom exist for this — Shuffle redeals the board, Hint shows a matching pair, Undo returns the last tile to the board.
Changing the language
Settings button at the top right › Language. The change applies immediately; no restart needed.
Does it work offline
Yes, the whole game works offline. Without a connection only ads and the cloud backup wait; nothing stops you from playing.
Turning off sound or vibration
Sound and vibration can be switched off separately in settings. The vibration row only appears if your device supports it.
Deleting your account and data
From inside the game: Settings › Delete my account › confirm. This deletes your account and everything stored with it — progress, boosters, achievements, quests and the gameplay records described in the privacy policy. It cannot be undone.
By email: if you can no longer open the game, write to baris@barisdede.com from the address you signed in with and ask for deletion. We complete the request within 30 days.
Uninstalling the app on its own only removes the copy on your device; the account stays until you delete it by one of the two routes above.
Reporting a bug
What helps: device model, OS version, game version (shown at the bottom of settings), which level you were on, and a screenshot if you can.